Incoming Department (DMC Services)
[A]s a Destination Management Company dealing with inbound travel to Jordan, our worldwide mission is to promote and sell the magical destinations our country has to offer. No-one know Jordan better than we do and we are able to provide the peace of mind that our business partners require when entrusting their clients to us.
[W]hether you are one of the world’s premier MICE buying agencies or event management companies, or a leisure tour operator dealing with FITs or groups, we offer a guarantee of knowledge, service and experience that we know cannot be beaten.
[W]e design and operate a complete range of products, from conferences and events to sightseeing trips and experiences in some of the most spectacular locations you will find anywhere in the world. We arrange adventure and incentive travel, as well as numerous special interest tours. We also arrange trips to some of the most luxurious Spa resorts you will find anywhere, where pampering and well-being is the order of the day. All of this comes with our 24 hour response guarantee.
[I]t may be a cliché but we are always striving to exceed our clients’ expectations. We know that there are lots of DMCs in Jordan doing what we do, so we try that bit harder to ensure that we over deliver on our promises and service levels.
[T]his is another area in which we excel. Long before our clients travel, a great deal of time and effort has been devoted to quoting, arranging and processing reservations and preparing operations on their behalf. Our Customer Service Department occupies a very important place in our company and we keep our clients fully informed about their travel arrangements every step of the way.
[O]ur outgoing services cover all aspects of travel from Jordan, with airline tickets, hotel bookings, car rental, visa services, meet & assist and limousine services for our corporate clients, together with all leisure travel services including cruises for our individual and group travellers.
[W]e are truly able to offer coverage around the world. Our network comprises four Zaatarah offices strategically located throughout the country, marketing and GSA offices in Palestine and Egypt and more than a hundred other correspondents spread throughout the world. This secures our clients the global coverage of a travel company that operates 24 hours a day. We also have a representation office in the UK, dealing with enquiries from Europe, the USA and Canada, Australia and New Zealand, operated by DMC World Representatives www.dmcworldreps.com.
State of the Art Technology
[W]e continually invest in the best technology available to ensure that we are at the forefront of our industry. Programmes designed especially for Zaatarah monitor every detail to ensure that our clients’ needs are managed pro-actively. Ours is a very dynamic industry and we know we cannot stand still if we want to provide the very best for our clients.